The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

The Robot Operations Analyst monitors the Tally robot fleet, troubleshoots issues, automates detection and remediation tasks, and collaborates with cross-functional teams to ensure operational reliability and service quality.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.