Top Tech Jobs & Startup Jobs in Seattle, WA

Leads a technical support organization serving more than 35,000 associates across the United States. Responsibilities include team leadership, staffing, training, budgeting, service-level management, IT asset management, AV operations, vendor coordination, project delivery, incident support, automation, self-service, and AI adoption. The manager also develops policies, analyzes operational metrics, improves processes, and ensures reliable, high-quality technical support.

Lead identity security engineering strategy across user, development, and production environments. Guide IAM architecture, privileged access management, threat detection, adversarial testing, compliance automation, and security-control validation. Mentor engineers, define identity security roadmaps, build automation and proofs of concept, collaborate with business and security leaders, and modernize protective controls using offensive and defensive security expertise.

Designs customer-centered digital experiences, functional prototypes, user flows, wireframes, journey maps, and interface specifications. Collaborates with product, engineering, business, and research teams to define, test, and deliver solutions across responsive web and mobile platforms. Applies human-centered design, user research, usability testing, AI-assisted workflows, and responsible AI interaction patterns while facilitating workshops and supporting product prioritization.

Leads enterprise architecture, technical strategy, and evolution of GEICO’s Generative AI, virtual agent, and agentic workflow platforms. Designs scalable systems for retrieval, knowledge management, prompt and context management, orchestration, semantic search, and action execution. Evaluates technologies, establishes GenAI application standards, guides production deployments, influences business strategy, mentors senior engineers, and serves as a final technical authority across multiple teams and business domains.

Lead GEICO’s IVR and conversational AI product strategy, roadmap, and lifecycle. Drive voice experience design, self-service adoption, containment, analytics, and customer satisfaction through cross-functional collaboration with engineering, design, operations, and business teams. Responsibilities include market research, feature prioritization, platform architecture influence, IVR performance optimization, analytics implementation, and integration of NLP, voice biometrics, and AI-powered intent recognition.

Design, develop, and deploy large-scale distributed AI applications and multi-agent systems supporting voice, IVR, chat, and customer self-service. Collaborate with engineering, product, and data science teams to deliver scalable AI/ML solutions. Build reliable microservices and REST APIs, optimize performance, monitor production systems, and apply cloud, container orchestration, continuous delivery, and infrastructure-as-code practices.

As a Staff Software Engineer, you will lead technical strategies, develop APIs and microservices, and mentor engineers for innovation at GEICO.

Lead the strategy, roadmap, and scaling of GEICO’s payments platform across card, ACH, digital experiences, fraud and compliance, and emerging payment technologies. Drive customer research, journey design, experimentation, omnichannel payment experiences, AI-enabled service solutions, and regulatory alignment. Partner with design, engineering, data, legal, marketing, risk, and treasury to improve payment success, self-service adoption, customer satisfaction, and operational efficiency.

The Staff Engineer will lead the development of capacity engineering solutions, ensuring efficient infrastructure management and proactive planning in collaboration with various teams.

The Senior Staff Engineer at GEICO will develop and drive technical roadmaps, lead system designs, and mentor engineers to enhance platform capabilities, ensuring system reliability and alignment with business objectives.