Top Tech Jobs & Startup Jobs in Seattle, WA

Lead Bloomerang's organic social media strategy, create and publish short-form video and written content, manage executive LinkedIn thought leadership, analyze performance metrics, engage audiences, oversee cross-functional execution, and participate in crisis communications.

As a Sr. Software Engineer at Bloomerang, you will lead technical direction, mentor engineers, and enhance SaaS solutions while utilizing .NET and AI tools. You will ensure scalable, maintainable applications, advocate for Agile workflows, and focus on quality outcomes in software development.

Own and optimize People Team workflows across the employee lifecycle; design and maintain automations, integrations, and AI-driven processes; administer HR tools; ensure data quality and operational controls; create SOPs and documentation; partner cross-functionally to improve efficiency and employee experience.

Field inbound marketing-qualified leads, qualify via phone and email, manage opportunities in Salesforce, set qualified appointments for Account Executives, nurture relationships, meet SQO and productivity targets, expand product knowledge, and collaborate to convert leads into revenue.

The role involves generating new business opportunities for Bloomerang, qualifying leads, and supporting the account management team. Responsibilities include engaging potential customers, maintaining a pipeline of leads, and exceeding business development KPIs.

The Outbound Business Development Representative will generate new business opportunities for Bloomerang, engage potential nonprofit customers, and set qualified meetings for Account Executives while maintaining accurate sales data.

Lead day-to-day support operations across email, chat, and phone to ensure timely, empathetic resolutions. Manage capacity and performance metrics, coach and develop Support Specialists, adopt AI-assisted tools responsibly, translate customer feedback into product improvements, and communicate trends and risks to stakeholders.

Manage customer billing lifecycle including account setup, invoicing, collections, payments, refunds and dispute resolution. Work cross-functionally using billing platforms and Salesforce to research variances, support customers by phone and email, open/update accounts, manage billing cases, and contribute to process-improvement projects and audits.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.

Lead product discovery and delivery for a nonprofit persona: deeply understand customers, define outcomes, prototype and test solutions, and ship AI-enabled features. Partner with engineering, design, data, and go-to-market teams to measure impact and continuously improve product experiences.