Owns assembly and test processes for an ultrasound probe production cell across sustaining manufacturing and NPI. Responsibilities include troubleshooting electromechanical failures, root-cause analysis, process optimization, production test support, validation, data analysis, continuous improvement, documentation, ECO and BOM management, DFM/DFT, and compliance with medical-device quality standards. The role requires hands-on electrical debugging, soldering, fixture and tooling development, Lean and statistical methods, and collaboration with technicians, quality, R&D, and software teams.

Provides frontline technical support for medical ultrasound devices through inbound calls and emails. Troubleshoots field failures, creates service cases, problem reports, and RMAs, follows up on device returns, and documents complaints under quality standards. Conducts pre- and post-sale technical calls, gathers voice-of-customer insights, updates procedures, and collaborates with accounting, regulatory, logistics, supplier quality, and engineering teams.