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The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

As an Inbound Sales Development Representative, you will handle incoming inquiries, qualify prospects, schedule demos, and maintain CRM records while collaborating with the sales team.

The Senior Product Specialist leads SaaS onboarding and implementations, ensuring customer satisfaction by analyzing requirements, configuring product features, and providing training and support to drive adoption and revenue growth.

Manage multiple customer projects in the Professional Services team to enhance the adoption of Zenoti's software solutions, ensuring high-quality delivery and maintaining customer relationships.

Provide on-site technical support for Hyperconnect VOIP: troubleshoot call quality (packet loss, jitter, latency), diagnose browser and device issues, use tools like Wireshark and browser dev tools, escalate VOIP bugs to engineering, document solutions, and participate in rotating shift coverage to ensure service reliability.

Provide on-site technical support for Hyperconnect VoIP, troubleshoot real-time call quality and device/browser issues, analyze network problems, escalate bugs to engineering or third parties, document solutions, contribute knowledge base, participate in rotating shifts, and assist with broader Zenoti platform support.

The role involves leading customer onboarding for SaaS products, driving product adoption, collaborating across teams, and providing insights to enhance customer satisfaction and success metrics.

Lead the contract renewal process for SaaS contracts, negotiating terms, maintaining client relationships, and analyzing revenue forecasts.

The role involves working with customers to define requirements, conducting demos, configuring Zenoti solutions, addressing issues, and ensuring successful implementation of software products.

The Senior Account Executive drives business plans, converts leads, consults on Zenoti's products, and manages customer relationships. This role includes upselling and collaboration with various teams for sales and customer support.