Manage inbound inquiries and outbound outreach to qualify leads, validate and schedule appointments, confirm customer details, and support sales pipeline conversions. Maintain accurate Salesforce records, document interactions and outcomes, follow communication workflows, and partner with sales coordinators and representatives. The role requires strong communication, organization, persistence, problem-solving, and customer service skills.

Supports sales managers and representatives by managing inbound and outbound leads, qualifying and scheduling consultations, coordinating installations, resolving customer and scheduling issues, processing contracts and financing documentation, validating funding details, completing reporting, and supporting marketing initiatives. The role also analyzes lead and campaign trends while ensuring accurate communication among customers, sales staff, installers, and office teams.