Lead the strategy, development, and scaling of AI-powered products, workflows, automation tools, and decision-support systems. Own roadmaps, prioritize initiatives, define requirements and success metrics, build prototypes, evaluate AI technologies, and guide solutions through deployment and adoption. Collaborate with engineering, design, operations, stakeholders, and vendors while establishing responsible AI governance, managing risks, and measuring business impact.

Design end-to-end conversational experiences for chatbots, virtual assistants, and AI systems. Translate business and user needs into dialogue models, craft brand-aligned conversational content, build wireflows and prototypes, collaborate with product, engineering, and research, run usability testing and analytics-driven iteration, and ensure accessibility and inclusivity in conversational interfaces.