Top Operations Jobs in Seattle, WA

Oversee all Washington branch operations across warehouse, customer service, sales, HR, IT, and facilities. Lead department performance, customer service standards, site conditions, recruiting and retention, employee relations, and accountability initiatives. Manage personnel and provide hands-on senior leadership for a 1-million-square-foot distribution center.

Supports client account maintenance and terminations, coordinates responses to client requests, assists with team initiatives, liaises with internal and external contacts, maintains policy knowledge, provides portfolio analyses, and supports client relationship coverage. The role requires financial services experience, investment product knowledge, strong communication, organization, problem-solving, attention to detail, and proficiency with Microsoft Office and internal software.

Supports investment-management operations across client onboarding, trade settlement, portfolio reconciliation, corporate actions, billing, account maintenance, and oversight. Responsibilities include processing transactions, researching and resolving issues, verifying work, maintaining client records, reporting metrics, and communicating with stakeholders. The role requires accuracy, organization, analytical problem-solving, and the ability to manage high data volumes under deadlines. This is a 16-week paid return-to-work program with hybrid Seattle office attendance.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.

Owns AI-powered tools and strategic analytics for Headway’s provider growth and revenue operations. Responsibilities include optimizing provider outreach and conversion, analyzing funnel trends, pipeline health, and cohort performance, supporting weekly business reviews and executive reporting, and enabling sales leaders to self-serve performance insights. The role requires strategic initiative ownership, strong analytical and forecasting skills, and collaboration with revenue leadership in a growth-stage environment.

Owns Partner Marketing’s operating model, including OPEX budgeting, forecasting, business rhythms, reporting, data integration, systems requirements, and cross-functional strategic initiatives. The role leads operational programs, supports partner ecosystem scalability, maintains team communications and planning cadences, and establishes accountability for marketing impact. Success requires extensive enterprise technology, business or program management, partner ecosystem, budget ownership, communication, and cross-functional influence experience.

Provides administrative and operational support to Contrac Pac underwriters and agency partners. Responsibilities include maintaining producer information and electronic underwriting files, processing email and phone requests, creating compliant policy documents, ordering loss runs, assisting with licensing and compliance matters, reformatting data, and supporting special projects. Requires strong organization, communication, prioritization, accuracy, and proficiency with Windows and Microsoft Office.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

Develop go-to-market strategies, lead high-impact cross-functional initiatives, build analytical models and dashboards, and improve operational efficiency. The role analyzes market trends, customer segments, competitive landscapes, and commercial performance while translating data into executive recommendations. It requires strong stakeholder management, leadership, communication, spreadsheet modeling, SQL familiarity, and the ability to leverage AI tools in a fast-paced SaaS environment.

Lead strategy and execution for remote autonomous operations, building and scaling Remote Operations Control Centers (ROCCs). Define intervention protocols, staffing, KPIs, tooling, and escalation pathways. Partner with engineering and field teams to reduce human interventions, improve uptime, and translate operational insights into autonomy improvements. Hire, train, schedule, and manage operator performance while driving process automation and continuous operational optimization.

Lead end-to-end Revenue Operations for a high-growth B2B SaaS company: build GTM operating model, own forecasting and analytics, manage GTM systems (Salesforce/CPQ/marketing automation), drive AI automation, enable cross-functional alignment, and deliver executive revenue insights to scale enterprise sales.

Leads business operations for Cisco’s Americas Hyperscale and AI Sales organization. Responsibilities include cross-functional planning, large-deal approval, go-to-market strategy, lifecycle optimization, market and portfolio planning, account penetration, change management, and technical program management. Partners with executive leadership, Finance, Legal, Supply Chain, Business Units, and strategic enterprise customers to accelerate deal execution and support long-term growth.

The Operations Manager leads strategic operational initiatives, optimizing production and supply chains while ensuring compliance with quality and regulatory standards in defense navigation technology.

Leads site reliability operations and Tier 3 enterprise support across identity, messaging, compute, endpoints, databases, networking, and datacenter infrastructure. Owns incidents, SLAs, compliance, vulnerability remediation, asset management, root-cause analysis, automation, and permanent fixes. Provides technical leadership and mentoring, supports executives, coordinates with global platform teams and vendors, leads site projects and major incidents, and represents local priorities in regional and global IT initiatives.

Supports finance, invoicing, credit card reconciliation, contracting, revenue tracking, CRM data hygiene, hiring administration, onboarding, people-management systems, team events, operational technology administration, help desk requests, shared-drive organization, and organizational policies and SOPs. The role requires cross-functional coordination, confidential information handling, process development, and remote-team support.

Leads customer support center operations in partnership with the Director of Operations. Oversees staffing, workflows, service delivery, team performance, client satisfaction, budgets, and operational improvement. Uses data and business judgment to identify risks, resolve service gaps, translate strategy into execution, and communicate performance to stakeholders. Requires full-time onsite work in Bellevue with flexible hours and occasional weekend or holiday coverage.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

The VP of Revenue Operations will enhance the operational infrastructure for sales and client management to drive efficiency and success, ensuring high standards in the customer lifecycle and strategic planning.

Own buyout agreement execution, pricing and promotional exceptions, and HubSpot sales workflows. Coordinate across Operations, Sales, and RevOps; maintain accurate CRM records; review aging and pricing reports; support retention efforts; and ensure processes, documentation, and follow-ups remain accurate and timely.

Leads a nationwide technical support team serving more than 35,000 associates. Responsibilities include team development, scheduling, training, budgeting, SLA and metric management, IT asset management, AV operations, vendor coordination, project delivery, and high-severity incident support. The manager also drives AI adoption, self-service, automation, operational efficiency, technical documentation, and continuous improvement across GEICO’s technical support organization.

Leads the technical support team serving more than 35,000 associates across the United States. Responsibilities include team development, technical support operations, automation and self-service initiatives, AI adoption, SLA and performance management, IT asset management, AV operations, budgeting, training, vendor coordination, and project delivery. The role requires technical leadership, operational improvement, reporting, incident management, and on-call support.

Leads the technical support team serving more than 35,000 associates across the United States. Responsibilities include team development, technical support operations, SLA and metrics management, IT asset management, AV operations, vendor coordination, budgeting, project delivery, and on-call incident support. The manager also drives self-service, automation, AI adoption, operational efficiency, training, documentation, and continuous improvement.