Top Operations Jobs in Seattle, WA

Leads GEICO’s Technical Support team serving over 35,000 associates. Responsibilities include team development, technical support operations, automation and AI adoption, self-service initiatives, SLA and performance management, IT asset management, AV operations, vendor coordination, budgeting, training, documentation, incident response, and project delivery. The role requires technical leadership, operational improvement, dashboard reporting, change management, and on-call support for high-severity incidents.

Leads GEICO’s Technical Support team serving more than 35,000 associates. Responsibilities include supervising technicians and engineers, managing schedules and operational metrics, improving service delivery, driving AI, automation, and self-service initiatives, overseeing IT assets and AV operations, supporting high-severity incidents, coordinating projects and vendors, and developing team training, policies, and documentation.

Leads GEICO’s Technical Support team serving more than 35,000 associates across the United States. Responsibilities include team leadership, scheduling, training, budgeting, technical support operations, SLA and metrics management, IT asset management, AV operations, vendor coordination, project delivery, automation, self-service, and AI adoption. The manager also supports incident response, documentation, change management, and continuous improvement initiatives.

Leads a technical support organization serving more than 35,000 associates across the United States. Responsibilities include team leadership, staffing, training, budgeting, service-level management, IT asset management, AV operations, vendor coordination, project delivery, incident support, automation, self-service, and AI adoption. The manager also develops policies, analyzes operational metrics, improves processes, and ensures reliable, high-quality technical support.

Leads GEICO’s nationwide Technical Support team serving more than 35,000 associates. Responsibilities include team development, technical support operations, SLA and metrics management, IT asset management, AV operations, budgeting, training, vendor coordination, project delivery, and on-call incident support. The manager will also promote AI adoption, self-service, automation, operational efficiency, and improved associate experience.

Manage and optimize Ironclad and related contract management systems, including workflows, templates, approvals, integrations, data quality, reporting, and technical troubleshooting. Drive contract intake, lifecycle management, process improvement, knowledge management, training, and cross-functional legal technology initiatives. Build dashboards and support audits and special projects while partnering with Legal, Finance, Procurement, IT, and business stakeholders. The role focuses on legal operations and technology rather than substantive legal negotiation.

Provides Tier 2 technical support for Optain’s robotic retinal camera and software platform. Troubleshoots hardware, software, image quality, connectivity, EHR integration, and clinical workflow issues; handles medical device complaints under regulated quality processes; creates support documentation and training; improves internal tools and workflows; analyzes issue trends; and coordinates product, engineering, quality, regulatory, and customer success initiatives.

Owns US customer and commercial operations for a healthcare hardware and AI company. Responsibilities include forecasting camera demand, managing manufacturing partners and inventory, launching repair and replacement services, executing and negotiating customer contracts, managing legacy obligations, creating SOPs and policies, and automating operational workflows with AI tooling. The role is remote, US-based, with occasional travel for customer engagements and team offsites.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Supports the Product team by turning ambiguous problems into scalable systems and measurable workflows. Responsibilities include process mapping, automation, research, analysis, documentation, dashboard and reporting development, stakeholder coordination, frontline observation, tool rollout, onboarding, training, adoption measurement, and continuous improvement. The role uses AI and operational data to reduce manual effort, improve throughput and quality, and standardize work across clinical, operational, enrollment, and enterprise teams.

Leads global onboarding operations by building governance frameworks, SOPs, SLAs, workflows, and automation. Analyzes operational telemetry and activation metrics, partners with Product and Engineering on platform controls, translates technical changes for operations teams, manages escalations, documents processes, and mentors staff. The role requires strong data fluency, cross-functional program execution, and experience operating in ambiguous, regulated technology environments.

Lead and scale Automatiq’s offshore B2C support operation for secondary ticketing. Manage the BPO partner, staffing, training, workflows, escalation paths, service levels, quality, and multichannel consumer support. Oversee high-stakes event-day issues, establish performance metrics and reporting, protect the brand experience, and continuously improve operations as volume grows.

Coordinates daily operations, order processing, delivery information, installation support, issue resolution, compliance, administrative tasks, and communication with internal and external teams. The role requires accurate data entry, multitasking, adaptability, and familiarity with shipping, receiving, delivery, inventory, safety procedures, and Trilogie.

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Optimizes banking and telecom product operations by monitoring performance, improving workflows, implementing AI and automation, supporting customer service escalations, investigating customer behavior, coordinating with Product, Engineering, Risk, and Compliance teams, and managing operational partners. The role focuses on process improvement, product stability, customer experience, and scalable operations across fintech and telecom services.

Manage the operational infrastructure for sales and field enablement programs, including planning, scheduling, launch readiness, platform administration, reporting, governance, stakeholder coordination, and process improvement. Measure program adoption, completion, and impact on field performance while optimizing enablement and learning systems. The role requires strong project management, data analysis, communication, and stakeholder management skills, with experience supporting distributed teams and enablement technologies preferred.

Leads regional operations and partner relationships across North and Latin America for a global travel and hospitality platform. Executes multi-market programs, improves operating processes, monitors performance, coordinates cross-functional teams, and provides leadership recommendations. Requires strong stakeholder management, analytics, and independent prioritization skills, with experience in regional operations, partnerships, business development, or strategy. The role is a remote, full-time U.S. contract position.

Owns the marketing operations strategy, systems architecture, data integrity, lead lifecycle, routing, attribution, reporting, governance, and marketing technology roadmap. Partners with sales and revenue operations, manages vendor decisions, ensures compliance, and leads the marketing operations team. The role requires strong HubSpot and Salesforce expertise, analytical judgment, cross-functional leadership, and the ability to align marketing and sales around reliable funnel definitions and performance metrics.

Leads commercial and revenue operations for a high-volume B2B SaaS sales model. Consolidates pipeline and forecasts, analyzes bookings and sales metrics, identifies at-risk deals, removes cross-functional blockers, drives sales play adoption, and provides leadership with accurate, real-time execution visibility across regions and channels.

Leads retention operations for a high-volume B2B SaaS customer base, tracking GRR, NRR, churn, cohort health, expansion opportunities, and performance forecasts. Consolidates customer health signals, identifies at-risk cohorts, conducts root-cause analysis, and partners with customer success, product, and marketing on scalable retention and expansion initiatives. Maintains dashboards, tracks interventions, improves renewal processes, and reports actionable insights to senior leadership.

Manage the quote-to-cash revenue cycle, including government bid submissions, procurement portals, compliance documentation, contract coordination, purchase-order reconciliation, billing overages, renewals, and sales-to-delivery handoffs. The role connects Sales, Finance, Legal, and Implementation while maintaining accurate contract records and authorizing onboarding after financial requirements are met.

Leads Amplify’s enterprise business operations and transformation agenda in partnership with the COO. The role designs scalable operating models, re-engineers processes using AI and automation, aligns executives around enterprise goals, and drives complex cross-functional initiatives. Responsibilities include optimizing leadership cadence, establishing process ownership, tracking transformation ROI, resolving organizational friction, modernizing business systems, and maintaining executive business intelligence frameworks. The role requires regular presence in New York City and occasional travel.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Build and manage revenue operations for SDR, Solutions Consulting, and Partnerships teams. Own reporting, dashboards, pipeline analysis, operating reviews, lead routing, deal registration, workflow design, and process improvements. Partner with GTM Systems and executive leaders on strategic projects and technology roadmap priorities. Use AI and automation to accelerate analysis, surface insights, and reduce manual work while independently prioritizing competing demands.